Respond
Answers every inbound call, including after hours. Qualifies the caller, books the job, and writes it into the system you already run.
We bring your business into the AI era.
LuxArca works alongside owners of local and multi-location businesses to design, build, and run AI systems across the operation, from the front desk to the back office.
Hover over the cube to open it Tap the cube to open it
Revenue lost to missed calls. Right leads going to the wrong place. Reports someone rebuilds by hand every Monday.
None of that is a technology problem. It is value the business already owns but cannot reach.
We build the ROI-driven systems that reach it, and scale with you as you grow.
Industries
Same systems. Your industry’s language.
AI built for the way each B2C industry runs, not a generic platform bolted onto your operation.
Home Services
AI for call answering, estimate follow-up and dispatch — built for trades running trucks, around the dispatch board you already use.
- Call Answering
- Estimate Follow-up
- Dispatch Routing
- Job Quoting
Includes Plumbing, HVAC, Electrical, Roofing, Cleaning, Landscaping
Open home servicesWe measure
Booking to tech assigned
Median minutes from a booked job to a technician on it. Taken before we build, and again after.
Legal
AI for intake, case deadlines and firm knowledge — built for small and mid-size firms. Your lawyers keep the advice.
- Intake Qualification
- Client Status Updates
- Deadline Tracking
- Firm Knowledge Assistant
Includes Law firms, Paralegals, Notaries
Open law firmsWe measure
Time to answer
Median seconds to answer a new-client call, evenings and weekends included. Taken before we build, and again after.
Restaurants
AI for phone orders, reservations and guest follow-up — built for independents and small groups, straight into your POS.
- Phone Orders
- Guest Win-back
- Multi-location Routing
- Food Cost Tracking
Includes Restaurants, Cafés, Bars, Catering, Food trucks
Open restaurantsWe measure
Delivery commission kept
Commission not paid to delivery apps, on orders that came by phone instead. Taken from your POS, before we build and again after.
Automotive
AI for booking, estimate approvals and pickup calls — built for independent shops, so your techs stay in the bay.
- Appointment Booking
- Estimate Approvals
- Tech Assignment
- Warranty Claims
Includes Repair shops, Body shops, Tires, Detailing, Dealership service
Open automotiveWe measure
Estimates approved
Share of estimates approved within a week. Taken from your shop system before we build, and again after.
Personal Services
AI for booking, reminders and rebooking — built for salons, barbers and studios, answered while every chair is full.
- Booking & Waitlists
- Client Rebooking
- Staff Matching
- Commission Reports
Includes Salons, Barbers, Fitness studios, Pet grooming
Open personal servicesWe measure
No-show rate
Share of booked appointments missed without notice. Taken from your booking system before we build, and again after.
Retail
AI for phone questions, special orders and customer follow-up — built for independent shops, answered while you’re on the floor.
- Product Questions
- Return Saves
- Special Orders
- Return Reason Tracking
Includes Independent shops, Specialty stores, Garden centres
Open retailWe measure
Calls answered
Share of calls answered during opening hours. Taken before we build, and again after.
Real Estate
AI for lead response, maintenance and transactions — built for brokerages and property managers. Every lead answered the night it comes in.
- Lead Response
- Maintenance Triage
- Transaction Coordination
- Vendor Scorecards
Includes Brokerages, Property managers, Rentals
Open real estateWe measure
Speed to lead
Median minutes from a new lead to a first reply, evenings included. Taken before we build, and again after.
Financial Services
AI for enquiries, onboarding and client reporting — built for advisors and mortgage brokers. The advice stays with you.
- Enquiry Intake
- Onboarding & KYC
- Client Reporting
- Compliance Attestations
Includes Financial advisors, Mortgage brokers, Wealth practices
Open financial servicesWe measure
Enquiry to booked meeting
Median hours from a new enquiry to a meeting in the calendar. Taken before we build, and again after.
Insurance
AI for claims intake, policy servicing and documents — built for brokerages, so producers get the day back for selling.
- Claims Intake
- Endorsements & Renewals
- Documents to File
- Supplemental Requests
Includes Brokerages, Agencies, Independent brokers
Open insuranceWe measure
Renewals kept
Share of policies renewed at term, by month. Taken from your management system before we build, and again after.
Professional Services
AI for intake, proposals and time narratives — built for accounting and advisory firms, so partners bill instead of chase.
- Client Intake
- Proposal Drafting
- Time Narratives
- Cross-Engagement Insights
Includes Accounting, Bookkeeping, Consulting, Engineering, Architecture
Open professional servicesWe measure
Enquiry to engagement letter
Median days from a first enquiry to a signed engagement letter. Taken before we build, and again after.
Manufacturing
AI for RFQ intake, quoting and supplier ops — built for shops and fabricators, with the specs captured the first time.
- RFQ Intake
- Quote Generation
- Supplier Scorecards
- Field Service Reports
Includes Fabrication, Machine shops, Contract manufacturing, Distribution
Open manufacturingWe measure
Quote turnaround
Median hours from a quote request to a quote sent. Taken before we build, and again after.
The systems
The ™ Framework
Off-the-shelf tools fix one problem and stop there. They don’t grow when you do. Five systems on one foundation start at the front desk and go as deep as the operation needs. Start building something that lasts in the AI era.
Retain
Picks up the leads that stall after first contact. Follows up on a schedule, hands the live ones to a person, and flags the threads going cold.
Resell
Works the customers already in your records. Finds who is due, gives them a reason to come back that is specific to them, and tracks what returned.
Route
Maps how work actually moves through the business, then decides where each job goes — on the rules you set, not on who happens to be free.
Reimagine
Takes the judgment that lives in one person’s head and puts it in a workspace the team works inside. Built around how the operation already runs.
The roadmap
From the first measurement to handover.
LuxArca Schematic
We write down how the business actually runs before anything is built.
-
Knowledge extraction
The workflows, rules of thumb and judgment calls that currently live in one person’s head, written down.
-
Gap analysis
Where calls, leads and hours are being lost, and which of those a system should take on first.
-
AI alignment
What we learned, turned into the scripts, rules and decision logic the system will follow.
Building your system
We build what the Schematic called for — Respond, Retain, Resell, Route or Reimagine.
-
Configure
Your services, service area, prices, and the way you talk to customers.
-
Guardrails
What it may say, what it must hand to a person, and when.
-
Test
Run against real scenarios from your business before a customer ever hears it.
Connecting your existing systems
It works inside the tools you already run, not beside them.
-
Map
Which systems hold your customers, your jobs and your calendar.
-
Connect
Reads from and writes to your CRM, calendar, and job or practice software.
-
Verify
A booking it makes shows up where your team already looks.
Connecting outside services
Where the work leaves the building, the system follows it.
-
Outside services
Payments, messaging, review sites and lead sources.
-
Actions
Sending the text, taking the deposit, asking for the review.
-
Check
Every connection tested end to end before it goes live.
Launch and handover
Live on real calls and real leads, with your team trained on it.
-
Go live
Switched on in stages, not all at once.
-
Handover
Your team knows what it does, and when it hands something to them.
-
Measure
We track what it answers, books and hands over.
Questions
What we get asked first.
Before you start
We’ve tried AI tools before. How is LuxArca different?
Most AI tools are sold, switched on, and left for you to run. We measure the calls, leads and customers you’re already losing first, build to those numbers, connect the system to the software you already use, and stay on to run it.
We go further into the operation only once the first system is working. Every call is recorded and transcribed, so you can check its work yourself instead of taking our word for it.
Does this replace our staff?
No. It takes the calls, follow-ups and reminders nobody has time for. Nobody hires a second receptionist to answer a phone that’s already ringing.
People keep the judgment. The systems answer, draft, route and remember. Anything that can’t be undone is decided by a person.
Where do we start?
With the Schematic. Before we build anything, we write down how the business actually runs and measure what it’s losing: calls missed by hour and day, leads that went cold, customers you haven’t heard from in a year. You get the numbers, and what each system would recover.
Then usually Respond, because missed calls are the easiest leak to measure. Retain and Resell follow once the calls are being answered. Route and Reimagine come after that, scoped to what the Schematic found.
Is this a bet on AI hype?
No. The work it does is plain: answering the phone, following up, booking, reminding. That work needs doing whether the hype holds or not.
What happens when AI models change?
The model is the part that changes fastest, so we don’t build around one. What we build is specific to you: your rules, your scripts, how you want a call handled. When a better model is worth moving to, we move you, and your rules come with it.
Cost and timing
How long until it’s live?
Respond, Retain and Resell: [timeline to confirm]. Route and Reimagine: [timeline to confirm], set in the scope.
What does it cost?
Respond, Retain and Resell are priced from a rate card. Route and Reimagine are scoped after the Schematic. You have a number before you commit to anything.
How it works
Will callers know they’re talking to an AI?
Yes. The agent says so at the start of every call. A caller who would rather speak to a person is passed to your team, or booked for a callback when you’re closed.
What if it gets something wrong?
It works inside rules you sign off: what it may say, what it must hand to a person, and when. Every call is recorded and transcribed, and you can listen to any of them. When something goes wrong, we find the call, show you the recording, and change the rule.
Do we have to change our software, or tie up our office?
No. It connects to what you already run: your CRM, your calendar, and your job, practice or POS software. Your team’s part is time with us during the Schematic, explaining how the work actually gets done. The building and connecting is ours.
Your information
Where is our information held, and who can see it?
Everything the systems handle is recorded: the calls, their transcripts, the details callers give, and every message sent in your name. It is held in the systems we run for you, not on your office computer. Your team and ours can see it. We don’t sell it or use it for anything else.
Any of it is exported to you when you ask: recordings, transcripts, your customer list, and the rules the system follows. If you leave, you get all of it, you switch the forwarding off yourself, and we support the handover for 30 days. That is a term in the contract, not a promise on a call.
Reimagine is held separately, in a workspace set up for your business.
What happens to our phone number?
Nothing. It’s your number. Calls forward to us when nobody picks up, and you can switch the forwarding off yourself.
What if LuxArca goes out of business?
How your system is set up is documented, and everything in it can be exported on request. Your calls forward to us only while you let them. You can switch the forwarding off yourself.
Find out what your business is missing.
Watch the system take a call, then we’ll show you where your calls and leads go today.